TechSmith Relay Grades Not Updating

TechSmith Relay Grades Not Updating

It has been reported that the TechSmith Relay system is currently not sending video data to the gradebook. We will update this service alert once it has been fixed or when we have an update.

From TechSmith Relay team –

  • Grades are not updating in the Learning Management Systems gradebook.
  • Viewers are receiving a lower score in the Learning Management Systems gradebook.
  • The Relay Analytics are not showing results.
  • Detail or Summary CSV reports for quizzes on the Relay website are not showing results. 
  • Unable to click Download Detail or Summary CSV for a quiz on Relay website.